Technical Support

The Microsoft Technical Support Apprenticeship:

• trains apprentices in Windows 7 Desktop Support and Networking skills
• develops Apprentices to be useful within a support role after 6 months

Certification

Your Apprentice will achieve the following industry certification within the first 10 months :

• Microsoft Certified Technical Specialist (MCTS) - Installing and configuring Windows 7 client.
• CompTIA A+
• CompTIA Network+

These certificates are included in the official e-skills UK Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals, which also contains

• City & Guilds Level 3 Diploma in IT Professional Competence, including:
  • Personal effectiveness and customer care skills
• Certificate in ICT Systems and Principles:
  • Ensures the apprentice has a sound understanding of key concepts and principles

Costs

• Wages – £ 125 per week recommended – c.£6,000 per annum
• £750+VAT management fee  
• Employer should cover Apprentice’s travel expenses to the training centre
• Funding for training is 100% free for 16 -18 yr olds, as it is government funded.
  • If 19+ an employer training contribution will be required of  £3,000

How is the learning delivered?

• The Apprentice will receive 15 weeks of classroom learning
  • The first 6 months are delivered as a rotation of 3 weeks in training, followed by 3 weeks in the workplace
  • The Apprentice will be in the workplace full-time after completion of first 6 months
  • Network+ and Windows 7 exams take place in the 9th month.
• On the job coaching and assessment
  • Apprentices are supported and assessed in the workplace to prove their competence

How long will the apprenticeship last?

• On average, the programme will last 10 months, but varies depending on each Apprentice.
  • The objective is that, after achieving their apprenticeship qualifications, Apprentices stay in your business. We recommend that you review their pay and benefits in line with the market rate for their skills and their contribution to your business.