See all the learning for ITIL V3 that you can get with a Skills Academy subscription.
Time is precious and jobs are tough to get. Why go to all the time and trouble of acquiring things like an ITIL paper? Will it actually help your career? We take a balanced look at the pros and cons of building up a service management skills portfolio.
Knowing how to manage internal and third-party suppliers is critical to any IT organisation.
Cultural change can often be the hardest part of an ITIL project, so it’s important to begin planning how changes in IT management will be encouraged, supported and measured.
Configuration management is a set of processes that define how your organisation manages changes to the configuration of elements within the IT architecture.
We explain how alternative certification paths that don't depend on starting from scratch should soon be here to ease your fears and may even help you achieve that coveted ITIL Master status.
We provide a handy route map to explain all you need to know to get the best of Service Desk certification and your ITIL practice.