5 steps to achieving great supplier management in IT service management

Knowing how to manage internal and third-party suppliers is critical to any IT organisation. Many organisations are dealing with multiple suppliers at any one time, including one or more ‘lead’ suppliers and multiple sub-contractors and service providers.

Having a clearly defined supplier management process ensures that all of these suppliers are delivering consistent, high-quality services that meet the organisation’s needs, while offering value for money.

An effective supplier management process should follow these five steps:

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