A guide to configuration management

Once upon a time, IT infrastructures could be mapped – and therefore managed – on spreadsheets or an equivalent application. However, today, very few IT architectures are simple enough to be visualised in this way.

Configuration management is a set of processes that define how your organisation manages changes to the configuration of elements within the IT architecture. Implementing configuration management can improve control but also improves cost-effectiveness – by actively defining, tracing and auditing configuration items, exceptions and incidents so they can be quickly identified and resolved.

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