| Service strategy |
IT management |
| Financial management for IT |
| Service design |
Capacity management |
| Availability management |
| Service level management |
| Service transition |
Configuration management |
| Change management |
| Release management |
| Service operation |
System software |
| Security administration |
| Radio frequency engineering |
| Application support |
| IT operations |
| Network control and operation |
| Database administration |
| Network support |
| Problem management |
| Service desk and incident management |